online banking

For current users, please follow the below steps:

Step 1: For existing users that did not log in to online banking before April 30^th, 2024, please contact us at 800.762.9988 for assistance.

Step 2: Visit alecu.org.

Step 3: Enter your existing online banking username and the agent-provided temporary password.

Step 4: Set up phone for identity verification. You will receive a onetime passcode by automated phone call or a SMS text message from a 36397 phone number. You can save this number in advance to your mobile device.

Follow the remaining screen prompts to complete your setup. You are now ready to enjoy your enhanced digital banking experience!

For new users, please use the following steps:

• Visit alecu.org. Click “Login” in the top right corner.
• Select “Enroll in Online Banking” in the bottom the gray box.
• Follow the enrollment prompts.

If you are an existing online banking user and are attempting to log in for the first time after April 30^th, 2024, but are experiencing issues, please contact us at 800.762.9988 for assistance. The “Forgot Password” tool can be used after your first successful online banking login.

Approximately 1-2 business days after initiating the linking of your external account via trial deposits, you will access the external account and take note of the amount of each trial deposit made into the account.

Next, log in to the ALEC online banking site, and navigate to the “Transfers” page located in the main navigation bar.

Click on the “External Account Transfer” link on the right-hand side of the page. You will be redirected to the External Transfers page.

On the External Transfers page, locate the “Preferences” tab in the sub menu. You will see the external account you are attempting to link in the “My Other Accounts” section with a status of “Verify”. Clicking the “Verify” link will open a screen where you will enter the amounts of each trial deposit. Once entered click “Verify”, your external account is now connected.

Once logged into your ALEC online banking, click the “Settings” link located in the upper right corner. Expand the “Security Center” dropdown by clicking the + symbol and select “Account and Security Alerts” from the list of options. The “Alert Type” dropdown provides several scenarios that alerts can be configured for, scroll down to select the “Secure Message” option. You can then select the delivery method and set up your alert.

Note: if you have not registered your mobile device to enable alerts this option will be greyed out. To enable this option navigate to the upper right corner and select “Mobile”. From the “My Devices” tab select “Add New Device”. On the next screen refer to the “Other Services” section located on the right-hand side of the screen. Enter your mobile number and click “Continue”. Within the same “Other Services” section located on the right side of the screen check the box for “Alerts” and click “Continue”. An activation code will be sent via SMS text message, verify the code by entering it on the screen. You have successfully enrolled in mobile account alerts. Repeat the steps above to set up your alert, the option to select “Mobile” will now be available.